Terms and Conditions

These Terms & Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (which will hereafter be simply referred to as YOU) and Medic Dispatch Technology, a mobile application and service (which can hereafter be referred to as APP, WE, US, OUR), concerning your access to and use of the Medic Dispatch Technology mobile application and service.

Please read the following terms carefully.

By clicking any button on the site to submit your information to us or by otherwise using the Medic Dispatch Technology app or service, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions. If you do not agree to the terms and conditions, then you do not have our permission to use the Medic Dispatch Technology app and service.

Service Overview

Medic Dispatch Technologies is a digital platform that connects homes and workplaces to accredited health facilities and independent healthcare professionals who provide on-demand, location-based primary care services.

You acknowledge that Medic Dispatch Technology is not a health facility, rather, we are an aggregator platform that enables people to access medical service and care on-demand and from their homes and workplaces.


By agreeing to these terms, you represent to us that:

(a) you are at least 18 years of age

(b) if you are using the service on behalf of an organization or company, that you have the authority to enter a binding contract on behalf of that organization, and you agree to be bound by these terms individually and on behalf of that organization or company.



1. In order to use the Medic Dispatch Technology app or access our service, you must create an account. You will be required to provide us with some basic information about yourself including your contact information.

2. You agree that the information you provide is correct and that you will keep it correct and up-to-date at all times.

3. When you create an account, you will have a password. You agree that you are exclusively responsible for preserving the privacy of your account and password, and you accept responsibility for all activities that occur under your account.

4. If for any reason you believe that your account is no longer secure, then you must immediately notify our customer service.

5. You will be required to provide some personal information. Please read our privacy policy to see how your data will be used.


Part of the information that Medic Dispatch Technology will require you to submit is your mobile contact information. You agree to receive communications via email, text messages, and calls, (including prerecorded voice message), from or on behalf of Medic Dispatch Technology or in the course of using our services. Medic Dispatch Technology may, without prior notice, monitor and/or record telephone conversations to ensure the quality of our service, and to protect our rights, and the rights of others.


1. Payment for our services are made via the app before any service is rendered. You agree that you are obligated to pay in full for any of our services before we are obliged to attend to your request.


By using the mobile app, you agree not to:

(a)Use the Service for any illegal purpose or in violation of any local, state, national, or international law

(b)Post, upload, or distribute any content (including while chatting with customer service and the Artificial Intelligence personality) that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate

(c)Interfere with security-related features of the service

(d)Interfere with the operation of the service or any user’s utilization of the service

(e)Perform any fraudulent activity including, but not limited to impersonating any person or entity or claiming a false affiliation.

(f)Use data mining, robots, or other data gathering devices on or through the app or service.

(g)Attempt to do any of the acts described in this section or assist or permit any person in engaging in any of the acts described in this section.


1. You agree that if you violate any provision of these terms, your permission from us to use the service will terminate automatically.

2. You agree that Medic Dispatch Technology reserves the right to modify or discontinue the service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you.

3. You agree that we will have no liability whatsoever on account of any change to the service or any suspension or termination of your access to or use of the service.

Dispute Resolution

These terms provide that in the event that a dispute arises between you and Medic Dispatch Technology, it will be resolved by arbitration. You agree to give up your right to go to court to assert any rights under this contract. Your rights will be determined by a neutral arbitrator, and your claims cannot be brought as a class action.


Medic Dispatch Technology may amend this Agreement at any time, and we will notify you of such amendments via the app. Subsequent use of Medic Dispatch Technology app and services after such notification will amount to acceptance of the amended terms.


The privacy policy is hereby made a part of these terms. Please read the Medic Dispatch Technology privacy policy carefully for information relating to our collection, use, storage and disclosure of your personal information.


If you choose to provide input and suggestions regarding your use of our app or service, then you hereby grant Medic Dispatch Technology an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use the feedback in any manner and for any purpose, including to improve the app and service.


(a)You agree that to the fullest extent permitted by law, in no event will the Medic Dispatch Technology be liable to you for any form of damages arising out of your access to or use of, or your inability to access or use, the app or service, whether or not Medic Dispatch Technology has been informed of the possibility of damage.

(b)You agree that medical professionals on the Medic Dispatch Technology platform are independent contractors rather than employees; Therefore, while Medic Dispatch will ensure that only properly registered medics are on the platform, we will not be responsible for any mistake or error on the part of the Medics.

(c)You agree that to the fullest extent permitted by law, the total possible obligation of Medic Dispatch Technology to you for all claims arising under these terms, whether in contract, tort or otherwise, is limited to N20,000 (or the equivalent in any currency).


You agree that the health information provided on this app is for informational purposes only. No information is intended to substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this app. Reliance on any information provided by Medic Dispatch Technology or its employees is solely at your own risk.


These terms are governed by the laws of the Federal Republic of Nigeria.


1. These terms and conditions are the complete agreement between you and Medic Dispatch Technology regarding your use of the app and service. You may not assign or transfer your rights under these terms, in whole or in part, save by operation of law, without our prior written consent.

2. We may assign these terms at any time without notice or consent.

3. The failure to insist on performance will not affect our right to insist on performance at any other time after that, and a waiver by us of any breach of these terms is not a waiver of any subsequent breach or a waiver of the provision itself.

4. Use of section headers in these terms is for convenience only and will not have any impact on the interpretation of any provision.

5. If any part of these terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the fullest extent permitted by law, and the remaining parts will remain in full force and effect.